My Cleaning Service

1. Introduction

My Cleaning Service (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when using our services, including:

Name and contact details (email address, phone number, postal address)
Account credentials (email and password)
Payment information (processed securely through our payment provider, Stripe)
Communications you send to us (enquiries, feedback, support requests)
Any other information you choose to provide through forms or interactions on our website

Information Collected Automatically

When you access our website, we may automatically collect certain information, including:

Device information (browser type, operating system, device type)
Log data (IP address, access times, pages viewed, referring URL)
Usage data (how you interact with our website and services)
Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send related information (confirmations, invoices)
Respond to your enquiries and provide customer support
Send you important updates about our services
Improve and personalise your experience
Monitor and analyse usage patterns and trends
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data include:

Contractual necessity: Processing required to fulfil our contract with you (e.g., processing orders, providing services)
Legitimate interests: Processing necessary for our legitimate business interests (e.g., improving our services, marketing)
Consent: Where you have given us explicit consent (e.g., marketing communications)
Legal obligation: Processing necessary to comply with applicable laws

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers: Trusted third parties who assist us in operating our website and services (e.g., payment processors, hosting providers)
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL, secure storage of data, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data in a structured, machine-readable format
Right to object: Object to our processing of your personal data
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the enquiry form on our website.