Terms & Conditions

1. Agreement to Terms

By accessing and using the services provided by My Cleaning Service (“we”, “our”, or “us”), you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must not use our services.

These terms apply to all visitors, users, and others who access or use our website and services. We may update these terms from time to time, and continued use of our services constitutes acceptance of any changes.

2. Services

We provide our services as described on our website. We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation.

Service descriptions, pricing, and availability are subject to change. We make every effort to ensure accuracy but do not guarantee that all information on our website is complete, current, or error-free.

3. User Accounts

When you create an account with us, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for an extended period.

4. Payments and Pricing

All prices are displayed in the currency indicated on our website and include applicable taxes unless stated otherwise. Payment is processed securely through Stripe, our third-party payment processor.

• Payment is required at the time of purchase or booking
• We accept major debit and credit cards as displayed at checkout
• All transactions are encrypted and processed securely
• Prices may change without prior notice, but changes will not affect orders already placed

5. Cancellations and Refunds

Our cancellation and refund policy is as follows:

• Cancellation requests must be made in a timely manner by contacting us directly
• Refunds will be assessed on a case-by-case basis
• Where a refund is approved, it will be processed to the original payment method within 5–10 business days
• We reserve the right to refuse a refund if the service has been fully delivered or the product has been used

For specific cancellation terms related to bookings or orders, please refer to the relevant service description or contact us directly.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of My Cleaning Service or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

7. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful, threatening, or offensive content
• Attempt to gain unauthorised access to our systems or other users\' accounts
• Interfere with or disrupt the integrity or performance of our services
• Use automated tools to scrape, spider, or crawl our website without permission

8. Limitation of Liability

To the maximum extent permitted by law, My Cleaning Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or goodwill, arising from your use of our services.

Our total liability to you for any claims arising under these terms shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

9. Disclaimers

Our services are provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the reliability, accuracy, availability, or suitability of our services. We do not warrant that our services will be uninterrupted, timely, secure, or error-free.

10. Indemnification

You agree to indemnify and hold harmless My Cleaning Service, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services or your violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the enquiry form on our website.